The current delivery process is too slow, characterized by a lot of manual work and huge paper consumption. The goal of our project was to automate as many processes as possible and to reduce paper printings by 80%. I worked on this project in the capacity of the Autocont software company. Together with my colleagues from the IT delivery department proposed tablet application connected to mobile phone.
Explore and Define
Firstly I monitored current processes and talked to delivery workers. I visualised the processes, and together with our customer found several points which could be optimised.
I proposed a new version of the process model where I highlighted the core pains, areas for optimisation and proposed some ideas to make the delivery more efficient.
Prototype and Test
Based on process models I created prototypes. Firstly I started with pencil paper low fidelity sketches followed by a clickable black and white prototype. Then I tested this prototype with colleagues from the Autocont Warehouse department while delivering goods to our customers. The scenarios were quite similar and they provided us with a valuable feedback which was implemented into the wireframes.
Once the prototypes were ready, I created visuals. I was focused mostly on readability, ease in catching the correct buttons and support to the delivery and disclaimer processes.